CUSTOMER SATISFACTION SURVEY
Date 28/01/2012
 
Xpress Account Manager
  		Company Name
 
Your Name
  		Contact Number
 
Email Address
    		Survey Number
 
This survey intends to measure your satisfaction with regards to our project delivery. Thank you very much for your time and participation.
 
Please rate your level of satisfaction for each of the service items listed below:
1. Time taken from order to delivery
 



 
2. Meeting delivery commitments
 



 
3. Communication of project timeline and progress
 



 
4. Competency of Project Team
 



 
5. Attitude/helpfulness of Project Team
 



 
6. Speed and quality of troubleshooting
 



 
7. Clarity, relevance and effectiveness of supplied documentation
 



 
8. Competency of Account Manager
 



 
9. Overall project execution and product
 



 
10. How satisfied are you with Xpress and the services/support that we provide?
 



 
11. How important was the Xpress Brand when choosing a Print Management Solution Provider for your company? (1 - least imporant, 4 - most important)
   
 
 
12. Please rate the following considerations in order of importance when deciding a Print Management Solution Provider (1- least important, 4 - most important)
   Design
   Price
   Customer Service
   Others - Please Specify 
 
13. Would you recommend Xpress to others?
 

 
14. Other comments