CUSTOMER SATISFACTION SURVEY
Date 03/09/2010
Xpress Account Manager
  		Company Name
 
Respondent Name
  		Contact Number
 
Email Address
    		Survey Number
 
This survey intends to measure our customer's satisfaction in regards to our project delivery. Thank you very much for your participation in this survey.
 
Please rate and select your level of satisfaction for each service item below:
1. Time between order and delivery
 



 
 
2. Meeting delivery commitments
 



 
 
3. Communication of Project timeline and progress
 



 
 
4. Competency or Project Team
 



 
 
5. Attitude/helpfulness of Project Team
 



 
 
6. Speed and quality in troubleshooting
 



 
 
7. Clarity, relevance and effectiveness of supplied documentation
 



 
 
8. Competency of Account Manager
 



 
 
9. Overall satisfaction with the execution and result of project
 



 
 
10. How satisfied are you with Xpress and the Services/Support we provide?
 



 
 
11. Did you brand 'Xpress' influence your company's decision when choosing a Print Management Solution provider ?
 



 
 
12. Please grade the following considerations by order of importance when making your choice of a Print and Management Solution Provider (1- least important, 4 - most important)
   Design
   Price
   Customer Service
   Others - Please Specify  
 
13. Would you give your recommendation for Xpress ?
 

 
14. Other Comments/Valuable Feedbacks?